Utility Billing Department
City of Box Elder Utility Billing Department
For all questions related to your utility bill, please contact the Utility Billing Office at: utilities@boxeldersd.gov
Click HERE for a current list of city fees.
Important Update: 12/19/25
Some customers may not receive this month’s utility bill by email due to a software issue. Paper bills will be mailed to all customers.
Electronic copies of bills will be available for online viewing by 12/19/2025. If you have not yet set up your online account, your account and customer information can be found on a previous bill.
If you would like to pick up a copy of your bill in person, or if you need assistance locating your account information, please contact City Hall.
Important Reminder:
As stated on the Utility Account Application and in Municipal Code sections 42-30(d) and 42-194(k), failure to receive a bill or notice does not prevent the bill from becoming delinquent and does not relieve the customer of responsibility for payment.
What are Surcharges?
** UPDATES SOON **
Utility Billing FAQ
For answers to common questions about your utility bill and charges you see on it, please visit our Utility Billing FAQ page.
